FAQs
Frequently Asked Questions (FAQ)
Ordering & Payment
Q: How do I place an order? A: To place an order, simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Q: What payment methods do you accept? A: We accept various payment methods including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and more.
Q: Can I change or cancel my order once it has been placed? A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed, it cannot be changed or canceled.
Q: How will the charge appear on my bank statement? A: When you make a purchase from our online store, the charge will appear on your bank statement as "FCCM Online Store." This way, you can easily recognize and match the transaction to your Fly Creek Cider Mill shopping experience.
Shipping & Delivery
Q: What are your shipping options and delivery times? A: We offer standard, expedited, and express shipping options. Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days.
Q: Do you ship internationally? A: Currently, we only ship within the United States. We hope to offer international shipping in the future.
Q: How can I track my order? A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
Q: Where are your products shipped from? A: Our products are shipped from our fulfillment center in Sharon Springs, located at 160 Main St, A Sharon Springs, NY 13459.
Returns & Exchanges
Q: What is your return policy? A: We accept returns of unused, unopened, and unspoiled items within 14 days of the delivery date. Please contact our customer service team to initiate a return.
Q: Are exchanges available? A: Unfortunately, we do not offer exchanges at this time.
Q: Who is responsible for return shipping costs? A: The customer is responsible for the cost of return shipping. Please ensure the item is securely packaged to prevent any damage during transit.
Q: Is there a restocking fee for returned items? A: Yes, a 30% restocking fee will be deducted from your refund for any returned items.
Q: How do I return a defective or damaged item? A: If you receive a defective or damaged item, please contact our customer service team immediately. We will provide instructions for returning the item and arrange for a replacement or refund.
Products & Availability
Q: Are all your products available online? A: Most of our products are available online, but some items may be exclusive to the physical Fly Creek Cider Mill store. Items like the Cheddar Cheeses and Apple Ciders will be added in the future. If you have any questions about product availability, please contact us.
Q: How often do you restock items? A: We make it a priority to regularly restock our popular items to ensure that you can always find your favorites. However, availability may vary based on demand and supply. We always appreciate your patience and thank you for your support!
Q: Do you offer gift wrapping or special packaging? A: At this time, we do not offer gift wrapping or gift boxes, however, we do provide a specialized gift message option that is printed separately with our exclusive "Gift For You" graphic that includes your unique message. Each box is expertly packed and a treat to open, so whether you're ordering for yourself or another, it can be a gift for any occasion! Since many of the items are in glass jars and bottles, it is integral that we prioritize the safety of your products, ensuring everything arrives at the destination in perfect condition.
General Information
Q: How can I contact customer service? A: You can reach our customer service team via email at onlinestore@flycreekcidermill.com or by phone at (518) 818-4748. Our hours of operation are Monday to Friday, 9 AM to 5 PM EST.
Q: Where is Fly Creek Cider Mill located? A: Fly Creek Cider Mill is located at 288 Goose Street, Fly Creek, NY 13337.
Q: Can I earn "Flavorful Rewards Points" with my Fly Creek Cider Mill Online Store purchases? A: While we appreciate your enthusiasm for earning "Flavorful Rewards Points," these rewards points are currently exclusive to purchases made at our physical Fly Creek Cider Mill location. Unfortunately, online store purchases do not accrue these points. We hope you enjoy the convenience and variety of our online offerings nonetheless, and thank you for your continued support!
Q: Do you offer tours of the Cider Mill? A: Yes, Fly Creek Cider Mill offer tours. For more information or to book a tour, please visit www.flycreekcidermill.com/plan-your-visit.
Q: Can I use Gift Cards purchased at the Fly Creek Cider Mill location in the Fly Creek Cider Mill Online Store? A: Yes, you can! We allow you to exchange your in-store Gift Card for a digital Gift Card that can be used in the Fly Creek Cider Mill Online Store. To make this exchange, please email our customer support team for more details. We'll be happy to assist you in making your online shopping experience seamless and enjoyable.